Question 96 - 100 refer to following paragraph: NanoMac Inc. Finance Department Office #402 26 Mountain Dr. Sharonville, SC Brooks Brothers Marketing 356 Brewster Rd. Applewood, TN Att'n: Paul O'Reilly INVOICE FOR: 1 desktop computer $590.75 1 laser jet printer $195.95 NanoMac Inc. 2 cartons glossy 8 x 11 inch copy paper $54.25 100 blue Shic pens $103.96 GST (Goods and Services Tax) $62.03 TOTAL PAYABLE: $1006.94 Customer Registration No. 878-96854-632 Invoice No. 856 Date of Invoice: July 15, 2007 To be paid within 30 days of invoice date. Should customers fail to pay within 30 days, a charge of $50 will be added to the account each month that payment is overdue. Note: NanoMac Inc. is trying to improve its customer service. Since your company has been a loyal customer of ours, we invite you to fill out an online survey to assess our customer service. Fill out the survey at www.nanomac.com and you can enter to win a $500 coupon. If you have any questions about the invoice, please contact our department by e-mail or phone. ************ To: Michael Shoe From: Paul O'Reilly Subject: Surcharge Date: September 25, 2007 Hi Michael, I recently received an invoice for the products we purchased from your company in July. I noticed that we were charged an additional $100 dollars because our payment was two months overdue. I would like to explain why we failed to make these payments, and hope that you will reverse the charges immediately. At the end of July, our department underwent restructuring and Brian Davies, our Finance Manager, was asked to leave. Unfortunately, in the process of changing managers a few files were misplaced, including the one containing all of our office supplies invoices. I hope you will accept my request so that we continue doing business with your company in the future. Sincerely, Paul O'Reilly 96. What kind of service does NanoMac Technology provide?
Part IV: Short Talks Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time. Question 36 - 38 refer to following paragraph:
Hi, this is a message for Ms. Helen Kim. Ms. Kim, this is your dentist office calling to remind about your appoitment with Dr. White on Thursday at 11 a.m. I can see my appoitment book that you are scheduled for cleaning that day. Anyway, I'd like to remind you at this time that you need to arrive at least 10 minutes early to fill out some information. If by any chance you cannot make it to your appointment, please let us know at least two hours before your appointment. Have a nice day and we will see you this Thursday. 36. When is the receiver asked to call if she cannot make it to the dentist office?
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