Question 16 - 18 refer to following conversation:

Good morning. I'm leaving this message for Ms. Valerie Ellis. This is Marco Andretti calling from the front desk of the Fairmont Hotel. (86) I'm happy to inform you that a member of our housekeeping staff found the USB flash drive that you lost during your stay at the hotel. The item will be shipped to your home address by registered mail, and our hotel is happy to cover the cost. (87) I sent it this morning and chose the overnight delivery service, so you should expect to receive it sometime tomorrow. (88) Please give me a quick call to confirm that you have received the package. I hope that you will choose to stay at our hotel again when you next visit New Orleans. Have a great day.

16. What is the speaker calling about?

(92) This is an important announcement for anyone waiting to board Flight 321 to Montreal. Due to the cold temperatures, some extra maintenance is being carried out on the aircraft's engines. (93) This will result in a delay of around 45 minutes. We do not anticipate any further delays to this flight. Please be ready to board the aircraft from Gate 17. Boarding will commence at approximately 7:45 p.m. and (94 )the new departure time will be 8:15. We apologize for this inconvenience. Please speak with an airline employee at your departure gate if you have any questions. Thank you.

Hello, Ms. Gardiner. This is Anthony Costas calling from Europa Travel Agency. (98) As you requested, I changed the date of your Zeus Airlines flight. (99) You'll be taking the flight that departs at 11:35 A.M., instead of the one that leaves at 4:55 PM. Your ticket is still for economy class, and the same baggage allowance applies. You can print your ticket at the airport by using the self- service check-in booths in the departure terminal. (100) However, I'd recommend just checking in on the Zeus Airlines Web site 24 hours before your flight. It's a very quick and convenient process. I hope you have a safe flight and an enjoyable vacation.