Question 28 - 30 refer to following conversation:

Hello, I'm calling for Mr. Jacob Torrance. (98) This is Claudia Barr, head of passenger services at Maine International Airport. You had a few questions about airport facilities, and I'd be happy to answer them now for you. (99) Your flight will be leaving from Gate 17 in Terminal 3, which is the newest and most modern of our three terminals. There are numerous gift stores in Terminal 3, so you'll definitely be able to find some gifts to take back for your friends and family. Also, there is a pharmacy next to Gate 20, so if you've forgotten any medication, you will be able to find it there. Lastly, (100) the duty-free shop is located between Gate 16 and Gate 18. You can pick up all sorts of tax-free items there. I hope you have a pleasant flight, sir.

28. Who most likely is the speaker?

Good morning, team. Well, today is Friday, which means it is cleaning day in our office. I'm sure you've all probably had a look at the cleaning schedule already, (95) but I'll quickly review all your duties anyway. Alison, you're responsible for cleaning the fridge. As you know, (96) it was just bought a few days ago, so it shouldn't be very full or messy yet. Just make sure there are no spillages or open containers. Michelle, you need to vacuum the office and kitchen area, while Hailey will take care of the dishes. (97) Trevor is absent today, so I'll perform his duty. Lastly, Richard, please just tidy up all the scrap paper and files, and empty the trash cans. Okay, let's get to work!

Attention, shoppers. Welcome to Woodley Department Store. (74) I'd like to let you know about some amazing deals that we are currently offering throughout the store. In the beauty department on the second floor, we have selected perfumes and skin creams marked down by 10 percent. On the third floor, the women's wear department is offering discounts on all winter clothing. (75) On the fourth floor, various discounts are available on men's suits, jackets, shirts, and ties. Finally, on the fifth floor, selected televisions have been marked down by up to 15 percent. (76) When making your purchases today, consider signing up for a store membership. It doesn't cost a thing, and it gives you access to more great deals.

Before we end this meeting, (71) I'd like to discuss the visitors we will be welcoming tomorrow. As you all know, both the CEO and the chairman of Voltuga Industries will arrive at our headquarters at around 9 a.m. (71) They are considering investing a large sum of money in our company, so we need to try to impress them. During the morning, I will deliver a presentation to them that will highlight our key products and services, our profitability, and our plans for the future. (72) After lunch, I'll be taking them around our manufacturing plant and showing them each stage of our production process. (73) Please don't forget to make sure your desks and work areas are clean. We want to make the best impression possible.