M: Hello. (32) Last Thursday, I arranged to have cable television installed at my house this Wednesday. Unfortunately, I will have to be out of town that day because of some urgent matters and would like to reschedule the appointment for Friday afternoon.
W: OK, that shouldn't be a problem. (33) However, I would like to warn you that there is a $5 rescheduling fee. That's our company's policy. Can I have your name, please?
M: Oh, I see. My name is Charlie Kramer. I'm living in Hainesville. Do you know when I will have to pay this fee?
W: (34) I'll e-mail you soon about a user name and temporary password that you can use on our website. Please check the e-mail and pay all your bills through our website.
32. What did the man recently do?
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