On a recent holiday, you and a group of friends stayed on a campsite. You were very dissatisfied with the experience. Write a letter of complaint (180-200 words) to the owner saying why you are unhappy and suggest ways in which he / she might improve the campsite. Use the ideas below or your own ideas.

no food available

overcrowded

queues for everything

shop / swimming pool, etc. was closed

showers/restaurants, etc. were dirty

staff were impolite / unhelpful

Sample 1:

Dear Sir or Madam,

I am writing to express my deep dissatisfaction with my recent stay at your campsite. Despite our anticipation of a refreshing holiday, our experience was marred by several significant issues that need urgent attention.

Firstly, the lack of food options or on-site dining facilities was highly disappointing. We found ourselves scrambling to find suitable meals, leading to unnecessary stress and inconvenience. Additionally, the long queues for essential facilities like showers and recreational areas were unacceptable. It felt as though we spent more time waiting than enjoying our time at the campsite.

Furthermore, the behavior of your staff was less than satisfactory. We encountered impolite and unhelpful attitudes, which only served to exacerbate our frustrations. Additionally, the poor cleanliness standards in essential facilities like showers and restaurants were appalling. It was disheartening to see such neglect in areas crucial to the overall guest experience.

In light of these issues, I urge you to take immediate action to improve the campsite's amenities and staff training. Providing a wider variety of food options, implementing better queue management systems, and maintaining higher cleanliness standards are essential steps towards enhancing guest satisfaction.

I suggest you should address these concerns promptly to ensure a more enjoyable experience for future visitors. Thank you for your attention to this matter.

Yours faithfully,

Sample 2:

Dear Campsite Owner,

I am writing to express my dissatisfaction with my recent stay at your campsite. Unfortunately, the experience was marred by several significant issues.

Firstly, the lack of food availability and the closure of essential facilities like the shop and swimming pool made our stay inconvenient and disappointing.

Additionally, the campsite was overcrowded, leading to long queues for showers and other amenities. The cleanliness of these facilities was also subpar.

Furthermore, the staff's attitude was unhelpful and impolite, further adding to our frustration.

To improve the campsite, I suggest enhancing food options, limiting campsite capacity, ensuring all facilities are operational and well-maintained, and providing staff training on customer service.

I hope you will take these suggestions seriously to enhance the experience for future campers.

Sincerely,

[Your Name]

Sample 3:

Dear Campsite Owner,

I am writing to express my deep dissatisfaction with my recent stay at your campsite. Unfortunately, the experience fell far short of our expectations, and there are several issues that need urgent attention.

Firstly, the lack of food availability was a significant inconvenience. With no onsite dining options and the closure of the shop, our group struggled to find suitable meals, resulting in unnecessary stress and discomfort.

Furthermore, the overcrowding was unbearable. The campsite felt claustrophobic, with limited space to relax or move around. This led to long queues for essential amenities such as showers and restrooms, exacerbating the already frustrating situation.

Speaking of amenities, the closure of the swimming pool and shop added to our disappointment. These facilities were part of the appeal when we booked our stay, and their closure was a major letdown.

Moreover, the cleanliness of the showers and restrooms left much to be desired. They were unkempt and unhygienic, detracting from the overall experience.

Lastly, the attitude of the staff was unacceptable. We encountered rudeness and unhelpfulness, which only added to our dissatisfaction.

To improve the campsite, I suggest implementing the following measures: increase food options or provide information about nearby dining options, limit the number of campers to prevent overcrowding, ensure all amenities are operational and adequately maintained, implement regular cleaning schedules for showers, restrooms, and other communal areas, and provide staff training on customer service and hospitality.

I hope you will take these suggestions into consideration and take prompt action to address these issues. As a frequent camper, I believe these improvements are essential to enhancing the overall experience for future guests.

Sincerely,

[Your Name]