Question 16 - 18 refer to following conversation:

Hi, Lisa. This is Marcus Tandy from Dillinger Architecture. I'm calling about the blueprints you asked me to work on for your company's new headquarters. (86) I'm really sorry, but I think I might need a few extra days to complete the project. Would you mind if I e-mailed them to you on May 21st instead of on May 15th? Everything had been going according to the plan until (87) my laptop badly malfunctioned and I had to have it repaired. When I got it back, I found that my work files were missing, and I hadn't backed them up. (88) Please call me back at your earliest possible convenience. I'll be here at the office all day on Saturday as well so you can easily reach me at my work number. Thanks.

16. Why is the speaker calling?

Hello, I'm calling for Mr. Jacob Torrance. (98) This is Claudia Barr, head of passenger services at Maine International Airport. You had a few questions about airport facilities, and I'd be happy to answer them now for you. (99) Your flight will be leaving from Gate 17 in Terminal 3, which is the newest and most modern of our three terminals. There are numerous gift stores in Terminal 3, so you'll definitely be able to find some gifts to take back for your friends and family. Also, there is a pharmacy next to Gate 20, so if you've forgotten any medication, you will be able to find it there. Lastly, (100) the duty-free shop is located between Gate 16 and Gate 18. You can pick up all sorts of tax-free items there. I hope you have a pleasant flight, sir.

Good morning, team. Well, today is Friday, which means it is cleaning day in our office. I'm sure you've all probably had a look at the cleaning schedule already, (95) but I'll quickly review all your duties anyway. Alison, you're responsible for cleaning the fridge. As you know, (96) it was just bought a few days ago, so it shouldn't be very full or messy yet. Just make sure there are no spillages or open containers. Michelle, you need to vacuum the office and kitchen area, while Hailey will take care of the dishes. (97) Trevor is absent today, so I'll perform his duty. Lastly, Richard, please just tidy up all the scrap paper and files, and empty the trash cans. Okay, let's get to work!

Attention, shoppers. Welcome to Woodley Department Store. (74) I'd like to let you know about some amazing deals that we are currently offering throughout the store. In the beauty department on the second floor, we have selected perfumes and skin creams marked down by 10 percent. On the third floor, the women's wear department is offering discounts on all winter clothing. (75) On the fourth floor, various discounts are available on men's suits, jackets, shirts, and ties. Finally, on the fifth floor, selected televisions have been marked down by up to 15 percent. (76) When making your purchases today, consider signing up for a store membership. It doesn't cost a thing, and it gives you access to more great deals.

(77) I'd like to welcome all our viewers to this week's episode of "What's Going On?" on the Zing cable TV network. As always we'll spend the next 20 minutes informing you about upcoming events in Portland and the surrounding area. July continues to be a busy month, and (78) this weekend there'll be a street parade and a food fair taking place along Maitland Avenue. Drivers should take note that the street will be inaccessible all weekend. Also, there will be a concert by the pop band Glory Dayz on July 24th. Throughout July, (79) the group is playing some dates on the west coast to promote its new album, which is set to be released in August. Tickets for the concert here in Portland can be purchased directly from the band's Web site. Now, let's take a look at this weekend's weather.