Đề thi thử Tốt nghiệp THPT Tiếng Anh 2025-2026 trường THPT Trần Nguyên Hãn (Hải Phòng)

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks.

    In an era where the hospitality industry faces severe staffing challenges, with a staggering 87% of hotels reporting shortages, hotel automation becomes increasingly vital. (1) ______. AGES are not merely technological advancements; they are strategic solutions that offer a new dimension of efficiency, personalization, and scalability in guest services. These systems redefine the interaction between hotels and their guests, providing a seamless, responsive, and personalized service experience (2) ______.

    The core of AGES lies in their sophisticated technology stack. These systems are built on a foundation of artificial intelligence, machine learning, natural language processing, and data analytics. (3) ______. The AI behind these systems is constantly learning from interactions, enabling a more personalized experience for each guest. For hotel executives, understanding these components is essential for effective deployment and utilization.

    AGES shine in their ability to personalize guest interactions. By analyzing previous interactions and preferences, (4) ______, making each guest feel uniquely valued. Additionally, their efficiency in managing inquiries is a game-changer. AGES can handle a high volume of requests simultaneously, reducing wait times and improving the overall guest experience. (5) ______.

Question 1.

A. Autonomous Guest Engagement Systems (AGES) will play a pivotal role in addressing these challenges.

B. Addressing these challenges helps enhance the pivotal role of Autonomous Guest Engagement Systems (AGES).

C. Playing a pivotal role in addressing these problems, Autonomous Guest Engagement Systems (AGES) was set up.

D. These problems will be addressed if Autonomous Guest Engagement Systems (AGES) plays a pivotal role.

Question 2.

A. in which today's hospitality environment more fast-paced and less labor-strained.

B. created an hospitable environment with fast pace and labor strain for essential customers.

C. makes today's hospitality environment more fast-paced and less labor-strained.

D. that is essential in today's fast-paced and labor-strained hospitality environment.

Question 3.

A. This blend of technologies allows AGES to understand and respond to guest queries in a natural, intuitive manner.

B. Using this blend of technologies, hotels allow AGES to understand and respond to guest queries in a natural, intuitive manner.

C. Without this blend of technologies, AGES could understand in a natural, intuitive manner.

D. AGES understand and respond to guest queries in a natural, intuitive manner so that these technologies can be blended.

Question 4.

A. recommendations and responses can be tailored by these systems.

B. these systems offer tailored recommendations and responses.

C. tailored recommendations and responses are what these systems offer.

D. the capabilities of these systems offer tailored recommendations and responses.

Question 5.

A. Managing peak times and special events is particularly beneficial for this capability.

B. Thanks to this capability, it is beneficial to manage peak times and special events

C. This capability is too beneficial to manage peak times and special events.

D. This capability is particularly beneficial in managing peak times and special events.