The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

Sample 1:

The first chart shows the actual and target percentage of buses, from a particular bus company, that arrived at the destination on time, between 1999 and 2003. Meanwhile, the second chart shows how many complaints were made during the same period.

It is clear that while the expected target of buses arriving on time decreased over the years, there was no clear pattern in the percentage of buses that actually arrived on time. Additionally, the number of complaints from their passengers increased throughout the period.

In 1999, the company’s target of buses arriving on time stood at 86%, which was 1% higher than what was actually achieved. Although the target remained unchanged one year later, the percentage of on-time arrivals dropped by nearly 3%. By 2003, this company had reduced its target of on-time arrivals to just over 84%, while the actual figure had witnessed considerable growth to about 85%.

Starting at approximately 7% of total passengers in 1999, the number of complaints made by passengers rose significantly before experiencing a slight decline to just over 8% in 2001. This figure then grew considerably two years later, with about 12% of passengers complaining in the last year.

Sample 2:

The bar charts compare the punctuality of a bus company's service against its targets and track the frequency of customer complaints over five years, from 1999 to 2003.

Overall, the company's actual punctuality fell short of its goals annually until 2003, when it slightly surpassed its aim. Meanwhile, customer grievances showed an upward trend throughout the period, peaking in 2003 despite the improvement in service punctuality.

Initially, in 1999, the company aspired for an 86% punctuality rate, which marginally declined to 85% in reality. The subsequent year witnessed a more significant drop, with only 82% of buses arriving on time, against the unchanged target. By 2001, the target was adjusted to 85%, yet the actual punctuality remained consistently below by about 1% for both 2001 and 2002. In a positive turn, 2003 saw the actual performance slightly exceed the target by approximately 0.5%, the target having been adjusted to 84.5%.

On the complaints front, figures started at roughly 70 per thousand passenger journeys in 1999 and, despite a slight decrease in 2001, escalated to around 120 by 2003. Notably, the year the company achieved its punctuality target also coincided with the highest frequency of customer complaints registered, indicating that factors other than punctuality influenced passenger satisfaction.

Sample 3:

The provided bar charts offer a detailed overview of the performance of a bus company, specifically comparing its actual punctuality record with set targets over a span of five years, from 1999 to 2003. Additionally, the data outlines the trend in customer complaints within the same timeframe.

Overall, there is a noticeable discrepancy between the company’s punctuality targets and its actual performance, with targets consistently unmet until a turnaround in 2003. Conversely, the customer complaint rate rose steadily over the years, hitting its peak concurrently with the year the punctuality target was finally achieved.

In 1999, the performance of a bus company was expected to reach an 86% on-time arrival rate, yet it achieved only 85%. The following year saw a further decline, with just 82% of buses on time, falling short of the unchanged target. The company lowered its expectations to 85% in 2001, but the actual performance continued to lag by roughly 1% for both 2001 and 2002. 2003 marked a significant milestone as the bus company’s performance slightly outstripped the target, set at 84.5%, with a recorded punctuality of 85%.

Regarding customer feedback, complaints initiated at approximately 70 per thousand passenger journeys in 1999 and, despite a minor dip in 2001, escalated to around 120 by 2003. Intriguingly, the year that saw the company’s performance meet its punctuality aspirations also recorded the apex of customer complaints, suggesting additional factors were at play in user satisfaction.

Sample 4:

The bar charts demonstrate the expectations and reality of a bus company regarding its punctuality, as well as the amount of negative feedback from its commuters from 1999 to 2003.

Overall, this bus company did not achieve its punctuality goals during the period, except for the year 2003. Moreover, there was an increase in the number of complaints throughout the years, despite several fluctuations.

In terms of the punctuality figures, the target was 86% in 1999, which was slightly higher than the actual performance. However, the year 2000 witnessed a significant drop to merely 82% in the realistic figure, while the target figure remained the same at 86%. The following 2 years, 2001 and 2002, shared the same target of 85% and almost similar punctuality rates, at roughly 84%. The pattern was reversed in the last year surveyed, with the percentage of actual punctual arrival time higher than the expected arrival time, almost 85% compared to just over 84%

The number of negative responses on the bus service started at around 70 responses in the first year before rising to 100 responses in the second year (2000). Although this figure decreased slightly to over 80 responses in 2001, it continued to undergo an upward trend in the last 2 years, finishing at the peak of 120 complaints in the last year of the period under study.

Sample 5:

The first bar chart illustrates the data on the performance of a bus company, comparing the percentage of actual punctual buses and their targets from 1999 to 2003. Meanwhile, the second chart depicts the number of complaints made by 1000 passengers per journey in the same period.

Overall, it is readily apparent that most of the time, the company lagged behind the targets with the exception of 2003. Moreover, as the time went by, this bus company received more and more complaints regarding the services provided.

As for the first bar chart, for the first two years of the surveyed period, the target was set to be 86% of buses arriving on time. However, this was never achieved as 85% and 82% of buses arrived punctually in 1999 and 2000 respectively. The same picture can be seen in 2001 and 2002 with only 84.5% and 84% of buses arriving on time, albeit the fact that the target was lowered to only 85%. 2003 was the only year this company did not fall short of its target with nearly 85% of actual on-time buses, compared to 84.5% target.

With respect to the second graph, starting off at 70 per 1000 passengers in 1999, the number of complaints was on the rise over the years with only one pullback to more than 80% in 2001 before continuing the upward trend, reaching 120 negative feedback in 2003.

Sample 6:

The provided bar charts detail the punctuality performance of a bus company in comparison to its set targets over a five-year period, alongside the frequency of passenger complaints between 1999 and 2003.

Overall, the company struggled to meet its punctuality targets, except for a positive deviation in 2003, which coincided with an increased number of passenger complaints.

In 1999 and 2000, the bus company aimed for an 86% punctuality rate, yet fell short, achieving 85% and 82% respectively. Despite a subsequent reduction in the target to 85% in the following two years, the company continued to miss its goals by approximately 1%. By 2003, a slight decrease in the target set to 84.5% was seen alongside a marginal rise in the actual on-time services to 85%, ultimately exceeding the target.

Regarding passenger complaints, figures began at around 70 per thousand passenger trips in 1999 and steadily rose, reaching 120 by the end of the period. This trend showed a minor dip in 2001. It is notable that although the company finally met its target in 2003, this achievement coincided with the highest recorded level of complaints throughout the entire duration.

Sample 7:

The charts present data about a bus company's on-time performance and the quantity of complaints it received from 1999 to 2003.

Overall, the company failed to reach its target for punctuality during the first 4 years but successfully hit the targeted figure in the final year. The volume of passengers' unhappy feedback, however, was on the rise over the same period.

Looking at the on-time performance chart first, the company did not achieve its objective for punctual arrivals in 4 consecutive years (1999 to 2002) despite reducing the target by one percentage point from 86% in 1999 to 85% in 2001. The largest performance gap was in 2000, at roughly 4%, and this was over eight times higher than the lowest in 2001. In the final year, the proportion of actual on-time arrivals eventually surpassed the target by a marginal difference of roughly 0.4%, partly owing to a lowered objective (84.5%).

In terms of customer complaints, the quantity of negative feedback per thousand passenger trips rose from nearly 70 in 1999 to exactly 100 in 2001, the year with the highest performance gap. It then dropped considerably to roughly 83 in 2001 before rising again and peaking at 120 in 2003 even though the company hit its target for punctuality that year.

Sample 8:

The bar charts illustrate how well a bus company performed regarding punctuality, showing both the achieved results and the desired targets set by the company, along with the frequency of passenger complaints between 1999 and 2003.

Overall, although the company lowered its performance targets over the years, it consistently failed to meet such expectations, except for 2003, and a fluctuation was witnessed in the proportion of actual on-time arrivals. Additionally, there was a growing number of complaints from passengers throughout the period.

In the first two years, the bus company aimed for 86% of its buses to be punctual, but this goal was not attained, with just 85% and 82% of buses arriving punctually in 1999 and 2000, respectively. Despite a decrease in the target percentage to 85% in the following two years, the company continued to fall short by approximately 1%. By 2003, however, the company had exceeded its target, as the former figure dropped slightly to 84.5% and the rate of actual on-time services rose minimally to 85%.

Turning to complaint numbers, they started at about 70 per thousand passenger trips in 1999 before gradually climbing to reach 120 at the end of the period, in spite of a small dip in 2001. Interestingly, while the company finally achieved its target in 2003, this year saw the highest level of complaints.

Sample 9:

The first chart illustrates the actual and target of buses from a particular bus company that arrived at the destination on time between 1999 and 2003, while the second one demonstrates how many complaints the passengers made during this period

Overall, it can be seen that this company has failed to achieve their goal during the period except in 2003, leading to the fall of their target. In addition, more customers complained about their service over the years

In 1999, the company set a goal for 86% of buses to arrive on time, but they achieved less than 1% of this target. The aim was remained in 2000, yet the actual was even worse with only more than 82% of buses being punctual, which caused them to reduce their goal to 85% in 2001. However, they still could not achieve their target. Both their actual and target remained in the next year before finally reaching their goal in 2003 with the goal was less than 85%

Moving to the second chart, there were about 70 complaints in 1999, yet this figure has dramatically risen to over 100 in the following year. The company then received less complaints in 2001 than the previous year before starting a continuous growth in the number of passengers' complaints in the next two years, with about 130 customers complaining in 2003, which was surprising since the company has achieved their target in this year.