Listen to an expert talking about shopping online and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to the following questions. You will hear TWICE.
Question 1. In the USA, how much did online sales increase from 2019 to 2020?
A. Over 50%
B. About 10%
C. Nearly 20%
D. More than 30%
Question 2. What does Keeley say about online shopping?
A. It’s convenient and trendy
B. It’s fast and trendy
C. It’s convenient and quick
D. It’s fast and comfortable
Question 3. Who loses money because of fraud?
A. Sellers
B. Customers
C. Companies
D. Shippers
Question 4. What can we do if we have a problem?
A. Post a comment on social media
B. Call the seller
C. Report the problem to the shipper
D. Write a complaint email to the company