Question 19 - 21 refer to following conversation:

W-Am: Thanks for this follow-up visit, Mr. Kessler. Your team did a nice job installing the parking area for my office building. It's smooth and even. However, as you can see, behind the building, the work was never finished. Only a few of the white stripes that mark the individual parking spots have been painted.

M-Cn: Hmm... Yes, I see. My team was supposed to paint that final section on Tuesday, but all the rain last week put us behind schedule.

W-Am: I hope you'll be able to take care of this soon.

M-Cn: Sure, that won't be a problem. I'll put you on the schedule right away, and we'll come by first thing tomorrow and get this all done for you.

19. What problem does the woman mention?

M-Au: Hey, Sunisa. We're about to leave to cater the event at Kimball Medical Foundation, but there aren't enough

cups. Do you know where I can find some?

W-Am: Oh no. I ordered some from our supplier two days ago, but they still haven't delivered them. This isn't the first time this has happened

M-Au: Well, we're supposed to start setting up our tables at Kimball Medical by nine-thirty, so what do you suggest? I don't have time to stop by a store on the way.

W-Am: OK, I can help out. I'll go buy more and bring them to you.

M-Au: Thanks. I'll text you when we get there, so you know where to find us

W-Am: Excuse me, sir, but I think you're in my seat, 14-A?

M-Au: Let me take a look at my ticket... hmm, no, it seems I'm in the right place. My ticket says 14-A as well.

W-Am: Well... this is train car five. Are you sure you're in the right car?

M-Au: Oh, pardon me! I'm 14-A in car six. I've put my bags on the overhead rack, so just give me a moment to get my things together.

M-Au: Susan, thanks for watching us practice our presentation about this new marketing campaign.

M-Cn: Yes, we really appreciate it. Now that we've finished, do you have any comments? We're showing it to our
client next week, so your feedback will be really helpful.

W-Br: I'd emphasize more how you intend to reach a larger and more diverse customer base with this marketing campaign.

M-Au: Well, we are planning to use social media to reach younger people. Do you think that should be included in the presentation?

W-Br: Absolutely. The client will like that.

M-Cn: We'll get back to work then. But if you are free tomorrow, I'd like us to meet one more time to go over our revisions.

M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires.

W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else.

M-Cn: Well... I finished my project early... What do you need?

W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but I haven't heard back yet.

M-Cn: No problem, I'll take care of that right away.

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.