Question 19 - 21 refer to following conversation:

W-Am: Thanks for this follow-up visit, Mr. Kessler. Your team did a nice job installing the parking area for my office building. It's smooth and even. However, as you can see, behind the building, the work was never finished. Only a few of the white stripes that mark the individual parking spots have been painted.

M-Cn: Hmm... Yes, I see. My team was supposed to paint that final section on Tuesday, but all the rain last week put us behind schedule.

W-Am: I hope you'll be able to take care of this soon.

M-Cn: Sure, that won't be a problem. I'll put you on the schedule right away, and we'll come by first thing tomorrow and get this all done for you.

19. What problem does the woman mention?

W-Am: Welcome to Metropolitan TV! My name's Naomi and I'm in charge of your new employee orientation here at the television studio. I'll show you around and then introduce you to your manager.

M-Cn: Thanks. I'm excited to work in the entertainment industry. This is a whole new aspect of accounting for me.

W-Am: Great! Now, this is where you'll be working. All of the other accountants work in offices in this hall, too, as do the directors of the shows.

M-Cn: I like this area. It's not noisy at all.

W-Am: Yes, we try to keep this part of the building quiet so the people with offices here can focus on their work.

M-Cn: Jackie, some of our hotel guests would like to see the symphony orchestra perform tomorrow night. I've called the box office a couple of times to book tickets for them, but I just get a recording.

W-Am: Well, I've got a brochure about another classical music performance happening tomorrow night at a different venue. Why don't you ask our guests if they'd be interested in seeing that show instead?

M-Cn: Great! I'll stop by your office when I get back from lunch. I'll get the details then.

W-Br: Hi, Mr. Lin, I'm calling from Central Dentistry. You have an appointment with Dr. Sumner on June eighth at two P.M. 361 was wondering if we'd be able to move your appointment to three o'clock.

M-Cn: Well, I have a sales call scheduled that morning, but I think three o'clock would be all right.

W-Br: Wonderful, we really appreciate it. Most of our staff will be attending a dental workshop earlier in the day, and they are concerned about getting back in time.

M-Cn: No problem at all. I'll mark down that change in my calendar right now.

M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires.

W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else.

M-Cn: Well... I finished my project early... What do you need?

W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but I haven't heard back yet.

M-Cn: No problem, I'll take care of that right away.

M-Cn: Excuse me. I'm looking for a video camera. I've never bought one before, and I'm wondering if you could make some suggestions.

W-Br: Sure. It'll help, though, to know what your specific needs are and how much you'd like to spend.

M-Cn: Well, I plan to use it most when I go on vacation. I have a couple of trips coming up, and I'd like to record my experiences. I've never operated video equipment, though, so I'd like something that 's basic.

W-Br: In that case, I'd recommend the Sepler 83. I personally like this one the best because it's very easy to operate. Since this is your first video camera purchase, I'd probably get that one.

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.