Question 19 - 21 refer to following conversation:

M-Cn: Hello, Ma'am. Thanks for shopping at Fresh made Supermarket. Do you have one of our loyalty cards?

W-Am: Yes, but I forgot to bring it today.

M-Cn: Unfortunately, I can't look up your phone number because our computer system isn't working, so I can't give you a discount today.

W-Am: OK. I understand. Oh, and I took this bottle of soy sauce from the shelf, but I don't want to buy it now.

M-Cn: That's fine, I know where it belongs. Now, will you be paying with cash or credit?

19. What has the woman forgotten to bring?

M-Cn: Hi, Ms. Larson. Thanks for agreeing to review the budget report that I prepared. I wanted to make sure that I did it correctly since it's my first time.

W-Am: Yes, Jason, It looked very good overall. The only thing I'll need you to do is to add more details to the expenditures list. We like to have every office supply itemized.

M-Cn: Oh, OK, sure. I'll work on getting those details this afternoon. It would be helpful to see how it was done in the past. Is there an example of a report that I can look at?

W-Am: You should talk to Emiko-she can give you a copy of last month's report.

M-Au: Ms. Batra, how does the stage look to you? Is the piano in the right place?

W-Am: The stage arrangement is fine. But can we make sure that there'll be enough background lighting? I want all the members of my band to be visible.

M-Au: Of course. But I'd rather do it when the rest of your band is here so I can be sure the lighting is right.

W-Am: OK. I'm meeting them for lunch and then we're coming back here to rehearse together this afternoon. We'll see you then

W-Br: OK, Mr. Patel. Did the doctor want you to make another appointment?

M-Cn: Yes, but I'll have to check my work calendar.

W-Br: You can now make appointments on our Web site if you have an account. Just log on and view available times online.

M-Cn: Great. How do I sign up for an account?

W-Br: Colin handles all registrations. Colin, can you help Mr. Patel set up a patient account on our Web site?

M-Au: Certainly. If you have a smartphone, we can do it now. Or 431 can give you a handout with instructions to set up your account later.

M-Cn: I'll set it up later.

M-Au: OK. Here's the handout. Please call with any questions.

W-Br: Sam, Mr. Kim just called about his order. He wants us to double the number of uniforms we're making for his hotel staff.

M-Au: That's great news! Has the deadline changed also?

W-Br: Actually, he still wants the order to be finished by the first of May.

M-Au: Hmm... that's a problem. There's no way we can make so many uniforms that quickly.

W-Br: How about we hire some part-time tailors to help with this extra work?

M-Au: Good idea. Can you get a list of names for me?

W-Br: Thank you for agreeing to meet me for this interview. The readers of Auto World Magazine are eager to hear about your company's plans for a new car manufacturing plant.

M-Au: Yes, we'll be opening a facility in Indonesia soon. We currently have two plants in this country, so we're looking forward to expanding our production capabilities overseas.

W-Br: I see. And when will the first cars be built in that factory?

M-Au: That's a good question. Right now we're planning on December.

W-Br: Hello, Mr. Tanaka. Welcome to Bike Solutions Consulting. When I heard that a representative from the Burrville City Council wanted to meet, I was very excited.

M-Cn: Well, we know your company helps cities set up their bike-share programs, and Burrville wants to set one up, too.

W-Br: That's great news! What are your goals for your program?

M-Cn: We want to encourage our residents to exercise as well as to reduce car traffic. But it's going to be a challenge convincing people to participate.

W-Br: We'll handle that. When cities partner with us, part of the service we provide is an advertising campaign. We'll produce television and radio commercials that will encourage community members to use the bikes.