Câu hỏi:
23/08/2022 167
Question 83 - 85 refer to following paragraph:
May 19
Customer Services Office
World Travel Limited
25 Cramden Road
London
To whom it may concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a light to Amsterdam, and the young man who was helping me – James Strathcona was his name – tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.
Yours faithfully,
Edith Smallwood
83. Why did Ms. Smallwood go to see a repairman?
May 19
Customer Services Office
World Travel Limited
25 Cramden Road
London
To whom it may concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.
Yours faithfully,
Edith Smallwood
83. Why did Ms. Smallwood go to see a repairman?
Đáp án chính xác
Câu hỏi trong đề:
Trắc nghiệm Tiếng Anh Toeic - Mini Test !!
Sách mới 2k7: Tổng ôn Toán, Lí, Hóa, Văn, Sử, Địa…. kỳ thi tốt nghiệp THPT Quốc gia 2025, đánh giá năng lực (chỉ từ 110k).
Quảng cáo
Trả lời:
Giải bởi Vietjack
Chọn C
Nhà sách VIETJACK:
CÂU HỎI HOT CÙNG CHỦ ĐỀ
Câu 1:
According to the contract, what must be submitted if an employee is absent from work for three or more days?
Xem đáp án »
23/08/2022
2,474
Câu 2:
-------- inexperienced, individuals with the willingness to learn will make a difference in the foreseeable future.
Xem đáp án »
22/08/2022
1,875
Câu 3:
The unions requested that they be offered -------- pay increases equaling about 40,000 dollars a year
Xem đáp án »
22/08/2022
1,837
Câu 4:
You will have a full week at the resort of your --------, departing on July 20 and arriving back in Tokyo on July 26.
Xem đáp án »
22/08/2022
1,652
Câu 5:
This notice provides general guidance on how you can obtain the best available information -------- other sources.
Xem đáp án »
22/08/2022
1,409
Câu 6:
It was likely that the results of our study were heavily influenced -------- individual experience and skills participants had, according to the report.
Xem đáp án »
22/08/2022
1,243
Câu 7:
We are not happy to announce that due to recent cutbacks on members, we won’t be able to accept new projects -------- further notice.
Xem đáp án »
22/08/2022
1,202
về câu hỏi!