Question 18 - 21 refer to following conversation:

18. For whom is the chat room intended?

Wallaby Decking Serving Queensland and Beyond

- Congratulations on your new timber deck! Follow these tips to keep it in top shape for years to come.

- Apply a coat of UV sealant annually to shield the deck from the effects of moisture and heat.

- Keep the gaps between boards free of dirt and debris. Air must flow around and between the boards to prevent moisture buildup.

- Wash the deck periodically. Use a soft-bristled brush, a horse, and a chemical-free detergent to clean away dirt without removing the finish.

- Avoid water stains andmildew. Do not allow potted plants or other large, heavy objects to rest directly on the surface of the deck.

Hapkell Industries Pairs Up with E&T Recycling Center

June 19-The computer technology company Hapkell Industries just announced it will begin working with E&T Recycling Centers. This partnership will enable consumers to responsibly recycle computer equipment, at no personal cost, simply by taking it to a collection center.

"Used computers make up a rapidly growing waste source," said CEO Indira Kapoor. "As a major producer of computer products, we believe it is our obligation to reuse what we can and keep heavy metals out of the landfills. This is what prompted us to go forward with this initiative."

Hapkell Industries originally sponsored two pilot E&T collection sites and, given their success, aims to add ten more sites by year's end. To learn more about the initiative and for a map of current and proposed collection sites, visit ETrecyclingcenter.com.

Jane Equi 10.41. a.m.

Hi Mate. Brian Jaffers just called to cancel tomorrow's walk-through at 721 Union Street.

Mateo Rodriguez 10:42 a.m.

That's too bad. That apartment is just right for him. Did you reschedule?

Jane Equi 10:44 a.m.

Yes, for Thursday, just before you show the Rockledge Place property to the Kim family. The two sites are very close to each other.

Mateo Rodriguez 10:45 a.m.

Great. Could you pleaxe confirm the time with Ms. Kim today?

Jane Equi 10:47 a.m.

Sure.

To: Department Managers

From: Margaret Langley

Date: December 27

Subject: Extended-absence greeting

Attachment: Sample message #5

Dear Managers, In preparation for upcoming holiday when offices will be closed, I'd to remind you that company policy reuires each of our departmnets to replace the traditional greeting on their voice messaging systems with an extended-absence greeting that will play next week when callers are diverted to voice mail. This will involve making a new recording, saving it to the system, and programming the system to activate the recording at the cloae of our business day on Friday. Once you activate the extended-absence greeting, it will override the tradional greeting through the holiday.

The attached document contains the text of the greeting you should record. This is the same text we have used in the past, but as usual, the dates have been changed to reflect the current closure. Please use this document to record your holiday greeting. Make sure you activate it before you leave for the day on Friday.