Câu hỏi:

Question 68 - 70 refer to following paragraph:
To: Employees <nkos@assoc.wc.edu>
From: Dax Shepard <Dax@tpl.zs.us>
Date: Tue.12.June 2007 14:58:23
This message is being posted to all employees. First of all, I’m pleased to announce that Dale Spencer was appointed as the district manager.
As you know, it’s fairly common for our employees to receive positive feedback from coworkers, but Dale’s case is (68)........
For the past few weeks, we have received many letters from customers expressing their (69)......... They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.
This sort of commitment indicates that Dale puts customer (70)........ before anything else.
68. As you know, it’s fairly common for our employees to receive positive feedback from coworkers, but Dale’s case is (68)........