For the past few weeks, we have received many letters from customers expressing their (69)......... They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.

The newly appointed vice president is expected to earn the -------- trust of employees despite all indications to the contrary.

Much of the expected boost in revenue is related to a transaction tax which has yet to receive final -------- from Congress.

Question 71 - 73 refer to following paragraph:
A long time ago, this part of the town used to be a place where people came to relax and get away from their stress. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
Up until a few years ago, it wasn't as bad as it is now. Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area. (73)........ , it might have already gotten too far out of control.

71. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.

In an effort -------- customers with respect we have changed our hours to accommodate customer needs

The board of directors will -------- a regular employment session next Monday September 16th at 10 a.m. in the board room.

Many financial specialists -------- predicted that industries might encounter a decline in manufacturing investment in 2007 by almost 15 percent.

The appointment of Mr. Murphy as prime minister was intended to accelerate the proposed economic -------- without any hesitation.