a. Bob: I totally get that. Exams can be really stressful.

b. Bob: I usually take short breaks and try to stay positive. It helps me relax a bit.

c. Alice: Thanks, Bob. I’ll give that a try.

d. Alice: I’ve been feeling really anxious about the upcoming exams.

e. Alice: Yeah, it’s just so much pressure. How do you cope with it?

The word ‘indigenous’ in paragraph 1 is OPPOSITE in meaning to ______.

The phrase ‘characterized’ in paragraph 1 could be best replaced by ______.

Dear Mr. Lam,

a. Please accept our sincere apologies for the inconvenience this may have caused, as we understand the importance of delivering high-quality produce to customers.

b. Our team is actively investigating the issues you’ve raised and working to enhance the freshness and consistency of our products.

c. We appreciate your feedback regarding the quality of our fresh produce and take your concerns seriously.

d. We value your cooperation and are committed to improving the standards of our fresh produce to live up to your expectations.

e. Thank you for bringing this to our attention, and we look forward to providing you with a better experience next time.

Best regards,

Nhan