The relationship between customer service strategy and logistics strategy

Average speed, average cost, good efficiency, average accuracy

Average speed, high cost, good efficiency, average accuracy

Average speed, cost medium, high efficiency, high accuracy

Medium speed, average cost, average efficiency, average accuracy

1PL (first party logistics)

2PL (second party logistics)

3PL (third party logistics)

4PL (fourth party logistics)

Stores imported goods that have been cleared but have not yet paid taxes

Stores cleared goods sent awaiting export

Stores undeclared goods sent for export Import

Contains imported goods that have not yet been cleared and have not yet paidtaxes

Customer service does not include operations:

Other after-sales services

Freight

Warehousing

5

6

3

4

Order preparation and dispatch

Order accepted and entered into the system

Order processing

Prepare goods as required