Câu hỏi:

22/07/2026 36

Read the task below and write a letter of complaint (150-180 words) to the service provider.

You recently travelled by plane/ coach/ train and you were very dissatisfied with the service. Write a letter of complaint in which you describe what went wrong and suggest how the company could improve their service.

Xem lời giải

Câu hỏi trong đề: 2000 câu trắc nghiệm tổng hợp Tiếng Anh 2025 có đáp án !!

Quảng cáo

Trả lời:

Giải bởi Vietjack

Sample 1:

Dear Sir / Madam,

I am writing to express my strong dissatisfaction with the service I received during my recent journey on your coach service. My experience was extremely disappointing and I feel that your company needs to make significant improvements to its services.

Firstly, the coach was delayed for over an hour without any prior communication from the company. The lack of information provided to passengers was unacceptable, as it left us in a state of confusion and uncertainty. Secondly, the coach was overcrowded and uncomfortable, with insufficient legroom and no ventilation. The air conditioning system was not functioning, making the journey very uncomfortable and unpleasant.

I would like to suggest that your company improves its communication with passengers, providing timely updates on any delays or changes in the schedule. Moreover, your company should invest in improving the comfort of the coaches, including adequate legroom and ventilation facilities.

I hope that you take my complaint seriously and take immediate steps to improve the services provided by your company. I look forward to hearing from you soon regarding the actions taken.

Yours sincerely,

Trang Nguyễn

Sample 2:

Dear Sir or Madam,

I am writing to complain about my train journey with Great Eastern on Sunday 20 July.

I booked a return ticket, reserved seats through your website and received confirmation of the booking. However, when I boarded the train, my seat was already occupied by someone with the same reservation. I therefore had to stand for 45 minutes. To make matters worse, there was a delay in the departure of the train, but we were given no information about this. We were held up for 35 minutes, which resulted in me missing my connection and losing my second seat reservation. I therefore waited for the next train. However, the air conditioning was not functioning in this train, and it was a very hot three-hour journey. There was no apology at any point.

I feel strongly that I deserve compensation for this deeply unsatisfactory journey. Firstly, I suggest that your online booking system be reviewed, as there are clearly problems. Secondly, there should be more information and help for passengers when problems occur. Finally, I request that there be bottled water available in extremely hot conditions.

I am applying for a refund for my journey. I look forward to hearing from you.

Yours faithfully,

Simon Harding

Sample 3:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I experienced on my recent train journey with your company on May 10th, 2024, from London to York.

Firstly, the train was delayed by over an hour without any prior notification or explanation. This caused significant inconvenience as I missed an important meeting. Additionally, the train was overcrowded, with many passengers, including myself, having to stand for the majority of the journey. Despite having a reserved seat, I found it occupied and no staff were available to assist in resolving the issue.

Moreover, the cleanliness of the train was subpar. The floors were littered with trash, and the bathrooms were in a deplorable state, lacking basic supplies like soap and toilet paper.

To improve your service, I suggest timely updates about delays, better enforcement of seat reservations, and regular cleaning schedules for the trains. Staff should be more available and attentive to passenger needs. Providing adequate seating and ensuring cleanliness would significantly enhance the travel experience.

I hope you take these suggestions seriously to prevent future passengers from having a similarly disappointing experience.

Yours faithfully,

[Your Name]

Sample 4:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I experienced on my recent coach journey with your company on May 10th, 2024, from London to York.

Firstly, the coach was delayed by over an hour without any prior notification or explanation. This caused significant inconvenience as I missed an important appointment. Additionally, the coach was overcrowded, with many passengers, including myself, having to stand for the majority of the journey despite having reserved seats. The driver was unhelpful and unable to resolve the seating issues.

Moreover, the cleanliness of the coach was subpar. The floor was littered with trash, and the bathroom was in a deplorable state, lacking basic supplies like soap and toilet paper. The air conditioning was not functioning properly, making the journey uncomfortable.

To improve your service, I suggest timely updates about delays, better enforcement of seat reservations, and regular cleaning schedules for the coaches. Ensuring that the facilities are properly maintained and that the coach is not overcrowded would significantly enhance the travel experience.

I hope you take these suggestions seriously to prevent future passengers from having a similarly disappointing experience.

Yours faithfully,

[Your Name]

Sample 5:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I experienced on my recent flight with your airline on May 10th, 2024, from London to New York, flight number AB1234.

Firstly, the flight was delayed by over two hours without any prior notification or explanation. This caused significant inconvenience as I missed an important meeting upon arrival. Furthermore, once onboard, I discovered that my reserved seat was occupied, and the cabin crew was unhelpful in resolving the issue, leaving me to find an alternative seat myself.

Additionally, the in-flight experience was disappointing. The cabin was not clean, with litter on the floor and in the seat pockets. The restrooms were in poor condition, lacking basic supplies like soap and tissues. The meal service was also subpar, with cold and unappetizing food, and the entertainment system was malfunctioning for the duration of the flight.

To improve your service, I suggest providing timely updates about delays, ensuring seat reservations are respected, and maintaining a high standard of cleanliness in the cabin. The cabin crew should be more proactive and attentive to passenger needs. Enhancing the quality of the meal service and ensuring the functionality of the entertainment system would significantly improve the overall flight experience.

I hope you take these suggestions seriously to prevent future passengers from having a similarly disappointing experience.

Yours faithfully,

[Your Name]

Hot: 1000+ Đề thi cuối kì 2 file word cấu trúc mới 2026 Toán, Văn, Anh... lớp 1-12 (chỉ từ 60k). Tải ngay

Các sản phẩm khác của Vietjack:

CÂU HỎI HOT CÙNG CHỦ ĐỀ

Câu 1

Write a description of a person you admire.

Xem đáp án

Lời giải

Sample 1:

My mother is the person I admire most. She devoted a lot of time and energy to the upbringing of my two brothers and I. Despite working hard, she always made time to teach us many useful things which are necessary and important in our later lives. Moreover, she is a good role model for me to follow. She always tries to get on well with people who live next door and help everyone when they are in difficulties, so most of them respect and love her. I admire and look up to my mother because she not only brings me up well but also stands by me and gives some help if necessary. For example, when I encounter some difficulties, she will give me some precious advice to help me solve those problems. She has a major influence on me and I hope that I will inherit some of her traits.

Sample 2:

This year my grandmother is over seventy years old. She still looks healthy because she keeps the habit of walking every morning. Her face was plump and kind. Her gray-brown eyes were always a gentle, warm glow. Her hair was waist-length, more white than half. My grandmother is also a person who loves her children deeply. I have grown up with the sweet apathy she lulled, with so many wonderful fairy tales she tells. Every night, her skinny, wrinkled hands patted me back to sleep. I really love my grandmother. I wish she was always healthy to live happily with her children and grandchildren.

Sample 3:

I admire my older brother a lot. He's like a superhero to me. He's always there to protect me and make me laugh when I'm feeling down. Even when things get tough, he never gives up. He works really hard to achieve his goals and never complains. What I admire most about him is his kindness. He's always thinking about others and goes out of his way to help people in need. He's my role model, and I hope to be as brave and caring as him one day.

Sample 4:

I admire my grandma a lot. She's always smiling and kind to everyone. Even when things are tough, she stays strong and positive. She helps people whenever she can, giving her time and love freely. What I admire most is her inner strength. She never gives up, no matter what. She's like a rock, always there for us. Her faith and belief in goodness inspire me every day. Being around her makes me feel safe and happy. I'm really lucky to have her in my life.

Sample 5:

I really look up to my teacher, Mrs. Smith. She's always so patient and understanding, and she really cares about her students. Even when we're struggling, she never gives up on us. She goes out of her way to help us learn and grow, and she's always there to offer encouragement and support. What I admire most about her is her passion for teaching. She makes learning fun and interesting, and she inspires us to do our best every day. I feel really lucky to have her as my teacher, and I hope to be like her when I grow up.

Top of Form

Câu 2

Write an email to a friend about your city.

Xem đáp án

Lời giải

Sample 1:

Hi Nam,

Thank you for your email and the description of your city. Now I am going to tell you about my city, Hanoi. Hanoi is the capital of my country, Vietnam.

It is located in the center of North Vietnam. It's a very big and developing city. Hanoi is very beautiful. There are many famous places of interest such as One Pillar Pagoda, the Temple of Literature, Hanoi Opera House, President Ho Chi Minh’s Mausoleum, etc. We can also walk around Hoan Kiem Lake to enjoy the sights of the city. I also ride a bike around the West lake and look at the sunset at the weekend. There are many modern shops and café here too. I sometimes go shopping with my friends or my family members. Moreover, there is a big national stadium, My Dinh stadium, so I can go there to watch a soccer match with my dad.

Actually, Hanoi is a very amazing place to live. I hope you can visit it on the next summer holiday. I will be your tour guide.

I’m looking forward to seeing you!

My Le

Sample 2:

Hi My Le,

How are you today? I am having a two-month summer holiday at my favorite place, my city as well as my hometown. I will tell you a little about it, Ho Chi Minh city.

Ho Chi Minh city or Saigon is the biggest economic city in Vietnam. Ho Chi Minh City has many iconic places to visit such as Ben Thanh market, Nguyen Hue walking street, Grand Theater, etc. Street food in Ho Chi Minh city is very diverse and attractive. We can find almost all of the featuring dishes from all parts of Vietnam. The night markets are a true heaven for us to discover and try those foods, and we better prepare our wallets to eat as much as we can. Ho Chi Minh City can have almost all of the things that we want, and it is a really worthy place to live.

If you have a chance, you should go here and visit all the places in my city.

I’m looking forward to hearing from you soon.

Best wishes,

Mai

Sample 3:

Dear Mike,

How are you? Today I am going to write to tell you about the city that I am living in. The place where I live is Hanoi, the capital of Vietnam. In my city, there are many interesting things. About traffic, during the day, roads are full with vehicles and traffic congestion, especially at rush hours. The most popular transportation for local people in Hanoi to travel around is motorbikes. There are a lot of green trees, parks and lakes, which are the lungs of the city, keeping the air clean and fresh. Hanoi people are friendly, elegant and very hospitable. Coming to Hanoi, you should try the famous dishes here such as “Phở”, Hanoi Kebab rice noodles, noodle with fried tofu or shrimp paste.

If you have a chance, you should go here and visit all the places in my city.

I’m looking forward to hearing from you soon.

Cheerful,

My Le

Sample 4:

Subject: Exploring [City Name]!

Hey [Friend's Name],

I hope you're doing great! I just had to drop you a quick email to tell you about the awesome city I'm in - [City Name]. It's super cool here!

The city is buzzing with life, from its old town charm to its modern skyscrapers. What's really neat is how different cultures mix together peacefully. And oh boy, the food is amazing! I've been trying all sorts of delicious dishes from around the world.

But the best part? The vibe here is electric! There's always something exciting happening, whether it's exploring markets, enjoying live music, or just taking in the views.

Wish you were here to share the fun! Can't wait to catch up when I'm back.

Take care,

[Your Name]

Sample 5:

Subject: Adventures in Hai Phong, Vietnam!

Hey [Friend's Name],

I hope you're doing well! I just had to tell you about my latest adventure in Hai Phong, Vietnam - it's been incredible!

Hai Phong is a bustling city with so much to offer. From the colorful markets to the serene temples, there's always something new to discover. And the food? Let's just say I've been indulging in some seriously delicious Vietnamese cuisine!

But what really makes Hai Phong special is the people. Everyone I've met has been so friendly and welcoming, making me feel right at home. Plus, the city has this amazing energy that's hard to describe - you have to experience it for yourself!

I wish you could join me on this journey, but I'll make sure to bring back plenty of stories and souvenirs to share with you. Can't wait to catch up and tell you all about it!

Take care,

[Your Name]

Câu 3