Read the task below and write a letter of complaint (150-180 words) to the service provider.

You recently travelled by plane/ coach/ train and you were very dissatisfied with the service. Write a letter of complaint in which you describe what went wrong and suggest how the company could improve their service.

Sample 1:

Dear Sir / Madam,

I am writing to express my strong dissatisfaction with the service I received during my recent journey on your coach service. My experience was extremely disappointing and I feel that your company needs to make significant improvements to its services.

Firstly, the coach was delayed for over an hour without any prior communication from the company. The lack of information provided to passengers was unacceptable, as it left us in a state of confusion and uncertainty. Secondly, the coach was overcrowded and uncomfortable, with insufficient legroom and no ventilation. The air conditioning system was not functioning, making the journey very uncomfortable and unpleasant.

I would like to suggest that your company improves its communication with passengers, providing timely updates on any delays or changes in the schedule. Moreover, your company should invest in improving the comfort of the coaches, including adequate legroom and ventilation facilities.

I hope that you take my complaint seriously and take immediate steps to improve the services provided by your company. I look forward to hearing from you soon regarding the actions taken.

Yours sincerely,

Trang Nguyễn

Sample 2:

Dear Sir or Madam,

I am writing to complain about my train journey with Great Eastern on Sunday 20 July.

I booked a return ticket, reserved seats through your website and received confirmation of the booking. However, when I boarded the train, my seat was already occupied by someone with the same reservation. I therefore had to stand for 45 minutes. To make matters worse, there was a delay in the departure of the train, but we were given no information about this. We were held up for 35 minutes, which resulted in me missing my connection and losing my second seat reservation. I therefore waited for the next train. However, the air conditioning was not functioning in this train, and it was a very hot three-hour journey. There was no apology at any point.

I feel strongly that I deserve compensation for this deeply unsatisfactory journey. Firstly, I suggest that your online booking system be reviewed, as there are clearly problems. Secondly, there should be more information and help for passengers when problems occur. Finally, I request that there be bottled water available in extremely hot conditions.

I am applying for a refund for my journey. I look forward to hearing from you.

Yours faithfully,

Simon Harding

Sample 3:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I experienced on my recent train journey with your company on May 10th, 2024, from London to York.

Firstly, the train was delayed by over an hour without any prior notification or explanation. This caused significant inconvenience as I missed an important meeting. Additionally, the train was overcrowded, with many passengers, including myself, having to stand for the majority of the journey. Despite having a reserved seat, I found it occupied and no staff were available to assist in resolving the issue.

Moreover, the cleanliness of the train was subpar. The floors were littered with trash, and the bathrooms were in a deplorable state, lacking basic supplies like soap and toilet paper.

To improve your service, I suggest timely updates about delays, better enforcement of seat reservations, and regular cleaning schedules for the trains. Staff should be more available and attentive to passenger needs. Providing adequate seating and ensuring cleanliness would significantly enhance the travel experience.

I hope you take these suggestions seriously to prevent future passengers from having a similarly disappointing experience.

Yours faithfully,

[Your Name]

Sample 4:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I experienced on my recent coach journey with your company on May 10th, 2024, from London to York.

Firstly, the coach was delayed by over an hour without any prior notification or explanation. This caused significant inconvenience as I missed an important appointment. Additionally, the coach was overcrowded, with many passengers, including myself, having to stand for the majority of the journey despite having reserved seats. The driver was unhelpful and unable to resolve the seating issues.

Moreover, the cleanliness of the coach was subpar. The floor was littered with trash, and the bathroom was in a deplorable state, lacking basic supplies like soap and toilet paper. The air conditioning was not functioning properly, making the journey uncomfortable.

To improve your service, I suggest timely updates about delays, better enforcement of seat reservations, and regular cleaning schedules for the coaches. Ensuring that the facilities are properly maintained and that the coach is not overcrowded would significantly enhance the travel experience.

I hope you take these suggestions seriously to prevent future passengers from having a similarly disappointing experience.

Yours faithfully,

[Your Name]

Sample 5:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I experienced on my recent flight with your airline on May 10th, 2024, from London to New York, flight number AB1234.

Firstly, the flight was delayed by over two hours without any prior notification or explanation. This caused significant inconvenience as I missed an important meeting upon arrival. Furthermore, once onboard, I discovered that my reserved seat was occupied, and the cabin crew was unhelpful in resolving the issue, leaving me to find an alternative seat myself.

Additionally, the in-flight experience was disappointing. The cabin was not clean, with litter on the floor and in the seat pockets. The restrooms were in poor condition, lacking basic supplies like soap and tissues. The meal service was also subpar, with cold and unappetizing food, and the entertainment system was malfunctioning for the duration of the flight.

To improve your service, I suggest providing timely updates about delays, ensuring seat reservations are respected, and maintaining a high standard of cleanliness in the cabin. The cabin crew should be more proactive and attentive to passenger needs. Enhancing the quality of the meal service and ensuring the functionality of the entertainment system would significantly improve the overall flight experience.

I hope you take these suggestions seriously to prevent future passengers from having a similarly disappointing experience.

Yours faithfully,

[Your Name]