Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 30 to 34.

HOW TO AVOID MISCOMMUNICATION IN THE WORKPLACE

As a small-business owner, you can avoid many problems simply by improving communication in your office.

By clarifying everyone’s expectations and roles, you'll help to (30)  ________ greater trust and increased productivity among employees. Here are a few tips for doing so.

Practice active listening. The art of active listening includes (31) ________ close attention to what another person is saying, then paraphrasing what you've heard and repeating it back. Concentrate (32) ________ the conversation at hand and avoid unwanted interruptions (cellphone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.

Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues - facial expressions, body language, etc. - that may (33) ________ contradict what we’re saying. Before addressing a staff member or (34)________ a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying." Be consistent throughout.

Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" Demonstrate that you prefer questions up-front as opposed to misinterpretation later on.

Điền ô số 31

Someone who is ________ is hopeful about the future or the success of something in particular.

Not only ________ to determine the depth of the ocean floor, but it is also used to locate oil.

Mark the letter A, B, C, or D on your answer sheet to indicate the sentence that is closest in meaning to each of the following questions.

"Why can't you do your work more carefully? " said Henry's boss.

________ turned out to be true.

The preparations ________ by the time the guests ________ .

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions from 20 to 27.

It is commonly believed that school is where people go to get an education. Nevertheless, it has been said that today children interrupt their education to go to school. The difference between schooling and education implied by this remark is important.

Education is much more open-ended and all-inclusive than schooling. Education knows no limits. It can take place anywhere, whether in the shower or on the job, whether in the kitchen or on a tractor. It includes both the formal learning that takes place in school and the whole universe of informal learning. The agent (doer) of education can vary from respected grandparents to the people arguing about politics on the radio, from a child to a famous scientist. Whereas schooling has a certain predictability, education quite often produces surprises. A chance conversation with a stranger may lead a person to discover how little is known of other religions. People receive education from infancy on. Education, then, is a very broad, inclusive term; it is a lifelong process, a process that starts long before the start of school, and one that should be a necessary part of one’s entire life.

Schooling, on the other hand, is a specific, formalized process, whose general pattern varies little from one setting to the next. Throughout a country, children arrive at school at about the same time, take the assigned seats, are taught by an adult, use similar textbooks, do homework, take exams, and so on. The pieces of reality that are to be learned, whether they are the alphabet or an understanding of the workings of governments, have been limited by the subjects being taught. For example, high school students know that they are not likely to find out in their classes the truth about political problems in their society or what the newest filmmakers are experimenting with. There are clear and undoubted conditions surrounding the formalized process of schooling.

The word "they" in the last paragraph refers to ________.

Mark the letter A, B, C or D on your answer sheet to indicate the word(s) OPPOSITE in meaning to the underlined word(s) in each of the following questions.

A trial must be fair and impartial