Read the essay, choose the answer to fill in the blanks

In  this  age of (30) ………telephone networks and electronic mail, it seems that fewer and even fewer people are taking time to sit  down  and  write  letters  (31) ………friends  and  relatives.  For hundreds  of  years,  letters  were  the  only way to  keep  (32) ………people  who  were  any distance away and letter-writing was seen as an important skill for all learned  people (33) ……….

Gradually, (34) ………, the importance of writing letters is decreasing to a point that majority   of us have to (35) ………a special effort to turn out something worthwhile when we apply for a job or  make a complaint. In business circles the tendency is for routine communications to become shorter. (36) ………clients may appreciate a detailed letter, an employee who sends out long letters is often   regarded as (37) ………. Many people prefer the telephone in all circumstances and its speed is essential  in  many situations but (38) ………have you put the telephone down, dissatisfied  with what you have managed to say? I don’t think I’ll throw my (39) ………away yet.Question 36