Question 21 - 23 refer to following paragraph:

W: What did you think of Jason?
M: Well, his background in sales is very impressive and he also seems like a real nice guy. I like him.
W: I agree. I think he may be the guy to lead our sales team. Did you get any feedback from the personnel manager?
M: Yes, he likes him a lot, too. Let’s go and tell Jason that he got the job.

21. In which department will Jason most likely work?

Hi, this is a message for Ms. Helen Kim. Ms. Kim, this is your dentist office calling to remind about your appoitment with Dr. White on Thursday at 11 a.m. I can see my appoitment book that you are scheduled for cleaning that day. Anyway, I'd like to remind you at this time that you need to arrive at least 10 minutes early to fill out some information. If by any chance you cannot make it to your appointment, please let us know at least two hours before your appointment. Have a nice day and we will see you this Thursday.
36. When is the receiver asked to call if she cannot make it to the dentist office?

Question 76 - 77 refer to following paragraph:
Exciting and Relaxing Waterborne Travel Option
Blue Bridge Ferries – Relax and enjoy the scenery!
Forget about annoying and crowded traffic! Take a ferry ride across the Bay of Fundy in comfort, style, and with time to spare! Our high-speed Blue Bridge ferries provide a quick and convenient ride between Everett and Fundy Bay City, offering a great host of amenities including reserved seating, fax machine, and television. Friendly captains and crew will make your ride more enjoyable. With hourly departures, our ferries will take you to Fundy Bay terminal, only five minutes from the Fundy Bay City business district, in just 45 minutes. Monthly passes are available at $100. Parking is available in an adjacent parking lot with affordable rates ($5.00 per day, $3.00 on weekends, $75.00 for a monthly pass). It is a great way to start and finish your day! For more information on fares and ferry schedules, visit our website at www.bbferries.com, or call us at (555) 512-3342.
76. What seems to be true about Fundy Bay City?