Question 4 - 6 refer to following conversation:

W-Br: Hi, Mr. Lin, I'm calling from Central Dentistry. You have an appointment with Dr. Sumner on June eighth at two P.M. 361 was wondering if we'd be able to move your appointment to three o'clock.

M-Cn: Well, I have a sales call scheduled that morning, but I think three o'clock would be all right.

W-Br: Wonderful, we really appreciate it. Most of our staff will be attending a dental workshop earlier in the day, and they are concerned about getting back in time.

M-Cn: No problem at all. I'll mark down that change in my calendar right now.

4. What most likely is the woman's job?

M-Au: Hey, Sunisa. We're about to leave to cater the event at Kimball Medical Foundation, but there aren't enough

cups. Do you know where I can find some?

W-Am: Oh no. I ordered some from our supplier two days ago, but they still haven't delivered them. This isn't the first time this has happened

M-Au: Well, we're supposed to start setting up our tables at Kimball Medical by nine-thirty, so what do you suggest? I don't have time to stop by a store on the way.

W-Am: OK, I can help out. I'll go buy more and bring them to you.

M-Au: Thanks. I'll text you when we get there, so you know where to find us

W-Am: Excuse me, sir, but I think you're in my seat, 14-A?

M-Au: Let me take a look at my ticket... hmm, no, it seems I'm in the right place. My ticket says 14-A as well.

W-Am: Well... this is train car five. Are you sure you're in the right car?

M-Au: Oh, pardon me! I'm 14-A in car six. I've put my bags on the overhead rack, so just give me a moment to get my things together.

M-Au: Susan, thanks for watching us practice our presentation about this new marketing campaign.

M-Cn: Yes, we really appreciate it. Now that we've finished, do you have any comments? We're showing it to our
client next week, so your feedback will be really helpful.

W-Br: I'd emphasize more how you intend to reach a larger and more diverse customer base with this marketing campaign.

M-Au: Well, we are planning to use social media to reach younger people. Do you think that should be included in the presentation?

W-Br: Absolutely. The client will like that.

M-Cn: We'll get back to work then. But if you are free tomorrow, I'd like us to meet one more time to go over our revisions.

M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires.

W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else.

M-Cn: Well... I finished my project early... What do you need?

W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but I haven't heard back yet.

M-Cn: No problem, I'll take care of that right away.

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.