Question 68 - 70 refer to following paragraph:

W: Hello, I’m travelling to Barcelona, Spain on business next month. (68) I’d like to use my mileage points to upgrade my seat.
M: Of course, (70) can you please tell me your JenAir membership number?
W: Ok, it’s JA388739.
M: Give me a minute as I bring up your information. Oh, I’m sorry. You don’t have enough points to upgrade for this trip.
W: Oh, that’s too bad. How many points do I need?
M: (69) About 20,000 more points. You should have enough to upgrade after your trip to Spain however.
W: Oh, that’s so disappointing. I’ll have to come to terms with waiting another few months before that upgrade then.

 

68. Why does the woman call?