Question 95 - 97 refer to following paragraph:

Hello everyone, (95) I wanted to get you together to go over the recent failures in our customer service department here at Monster Telecom. As you know, customer service is at the heart of everything we do. We receive on average 3,000 calls per week from customers with a wide range of needs. (96) In order to prepare you all to handle the most frequently asked questions from our customers, I have distributed the graph in front of you. Please go over this graph with your team leader and develop a plan to improve our customer service. Next quarter's reviews will be in two months. (97) We aim to have half as many weekly calls by then.

95. What is indicated about Monster Telecom?