No matter how hard I tried I couldn’t open the door.

Try ______________________________________________.

Listen to a woman, phoning to the holiday company. Fill in each blank space with no more than two words or numbers for each answer.

COMPLAINT RECORD FORM

Holiday booked in name of:        First name: Andrew Last name: (7) _{………………………….}

Address:                                      Flat 4

                                                    Beaconsfield House

                                                    Winchester 6024ER

Daytime telephone number:        (8) _{………………………….}

Booking reference:                     (9) _{………………………….}

Special offer?                              Yes, from (10) _{………………………….}company

Insurance?                                  Yes, has (11) _{………………………….}Policy

Type of holiday booked:             (12) _{………………………….}Break

Date holiday commenced:           (13) _{………………………….}

Details of complaint:                   • no (14) _{………………………….}at station

                                                    • a (15) _{………………………….}was missing

You will never meet anyone more generous than Mrs. Jones.

Mrs. Jones is _{.........................................................................................................................................................................}

SECTION I: LISTENING

You will hear part of a radio interview, with a woman, called Fiona Josephs, who has written a book. Choose the correct answer for each of the following questions.

What do we discover about the author?

They listened eagerly and attentively to the President’s speech. (ears)

The service at the hotel wasn't as good as I expected. (come)

The service at the hotel _{………………………………….………………………….}my expectations.

June and I had a game of tennis. (against)

I had _{………………………….………………………….………………………….}June