No matter how hard I tried I couldn’t open the door.

Try ______________________________________________.

Listen to a woman, phoning to the holiday company. Fill in each blank space with no more than two words or numbers for each answer.

COMPLAINT RECORD FORM

Holiday booked in name of:        First name: Andrew Last name: (7) _{………………………….}

Address:                                      Flat 4

                                                    Beaconsfield House

                                                    Winchester 6024ER

Daytime telephone number:        (8) _{………………………….}

Booking reference:                     (9) _{………………………….}

Special offer?                              Yes, from (10) _{………………………….}company

Insurance?                                  Yes, has (11) _{………………………….}Policy

Type of holiday booked:             (12) _{………………………….}Break

Date holiday commenced:           (13) _{………………………….}

Details of complaint:                   • no (14) _{………………………….}at station

                                                    • a (15) _{………………………….}was missing

You will never meet anyone more generous than Mrs. Jones.

Mrs. Jones is _{.........................................................................................................................................................................}

They listened eagerly and attentively to the President’s speech. (ears)

SECTION I: LISTENING

You will hear part of a radio interview, with a woman, called Fiona Josephs, who has written a book. Choose the correct answer for each of the following questions.

What do we discover about the author?

June and I had a game of tennis. (against)

I had _{………………………….………………………….………………………….}June

The service at the hotel wasn't as good as I expected. (come)

The service at the hotel _{………………………………….………………………….}my expectations.