Câu hỏi:

Read the following passage and do as directed.

According to popular belief, only humans can think and express emotions like anger or excitement. In today’s digital age, however, emotional AI is changing that by giving machines the ability to understand and respond to human emotions. These systems don’t just decode and classify feelings like happiness or sadness— the real power lies in how they respond. Some well-known companies are already using emotional AI in customer service. Their call centers can detect frustration or satisfaction from customers in real-time, allowing agents and AI systems to adjust their responses and solve problems more efficiently. Emotional AI is also improving education by identifying whether students are bored or engaged, thereby helping teachers adapt their teaching methods to meet learning needs. Additionally, these systems have a role to play in mental health care. They can spot signs of emotional distress, offer support, suggest coping techniques, or even alert healthcare professionals if needed. With applications across different fields, emotional AI is reshaping the way ma-chines interact with humans, creating more personalized and meaningful experiences.

The primary advantage of emotional AI is to recognize emotions.