A firm can exercise greater control over its suppliers by having:

A. World Wide WeB.

B. Digital photography

C. e-mail

D. Instant messaging

E. PCs

A. Low number of customers

B. Product differentiation

C. New market entrants

D. Traditional competitors

E. Low number of suppliers

A. Creating new opportunities for building loyal customer bases

B. Enabling the development of new services

C. Lowering transaction costs

D. Making information available to everyone

E. Making more products available

A. Keep track of the temperature within its data centers

B. Analyze the performance of its intranet

C. Identify external events that may affect it

D. Transform inputs into products and services

E. Develop a unified organizational culture

A. Terrestrial radio

B. Broadcast TV

C. Satellite radio

D. Streaming music services

E. On-demand Internet television

A. Value webs operate in a less linear fashion than traditional value chains

B. Value webs involve highly synchronized industry value chains

C. Value webs involve a collection of independent firms that use information technology to coordinate their value chains

D. Value webs are inflexible and cannot adapt quickly to changes in supply and demand

E. Value webs are more customer-driven than traditional value chains.