The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered:

The use of Internet technologies allows companies to more easily sustain competitive advantagE.

In the value chain model, support activities are most directly related to the production and distribution of the firm's products and servic which create value for the customer.

A(n) …………….. is an activity for which a firm is a world-class leader.

Research has shown that a majority of firms are able to align their information technology with their business goals.

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional value, is referred to as: