Two terms about Logistics services are incorrect:

A/ Warehousing and Distribution means Warehousing and Distribution Services

B/ Consolidation/Cross Docking means Freight Forwarding

C/ Air Freight Forwarding means Freight Forwarding no

D/ PO Management means Purchase Management

E/ Systemwide Track and Trace means Goods Tracking Service

Computer; line; server (server); data; management system

Computer; line; server (server); data; security

Computer; line; server (server); data; security

Computer; software; line; server (server); management system

A > B > C > D

Closely related and CRM is an activity within SCM

Closely related and SCM is an activity within CRM

SCM and CRM are two completely independent management systems

Related but SCM and CRM are two parallel systems

4

5

3

6

Ability to manage more departments and partners

Ability to consult to manage more departments and more business partners

Ability to consult and manage all divisions and all related partners

The ability to merge and link the resources and potentials of partners into the company

Customer service strategy and marketing strategy coexist

Marketing strategy is a part of customer service strategy

Customer service strategy is a part of marketing strategy

Customer service strategy and marketing strategy are completely unrelated