Question 1 - 4 refer to following conversation:

To: All Employees

Subject: Server Maintenance Reminder

Date: March 11

Please be advised it is time for the IT department to __(1)__ mandatory server maintenance and updates. __(2)__ . There will be no Internet service in the building from 7:00 P.M. Wednesday, March 12, until 9:00 A.M. Thursday, March 13. In addition, please note there will be no remote access available. Therefore, you will not be able to log in to the server from outside the office. __(3)__ this regularly scheduled maintenance, you will not have access to your e-mail, calendar, or contacts. Employees should plan accordingly. We __(4)__ any inconvenience this may cause.

1. Please be advised it is time for the IT department to __(1)__ mandatory server maintenance and updates

To: Wu Investment Services employees

From: Eileen Suen, Office Manager

Re: Jacob Wu

Date: 15 August

To All Staff,

As many of you are aware, Jacob Wu, our long-standing Chief Executive Officer, __(1)__ on 1 October. Twenty years ago, Mr. Wu set out to create a Hong Kong-based services firm with an international scope. __(2)__ . Wu Investment Services currently serves clients in seventeen countries, 95 percent of whom have chosen to invest with us for the long term. Mr. Wu will be __(3)__ by Thomas Wu, his son, who has served as Vice President of Wu Investment Services for the past four years.

A gathering will be held on 28 September to celebrate Mr. Wu's __(4)__ career. I will send further information about the event closer to the date. Thank you.

Eileen

22 April

Ms. Anna Schoorl

Rodezand 334

3011 AV Rotterdam

Netherlands

Dear Ms. Schoorl,

Congratulations on your remarkable __(1)__ in the Netherlands, Belgium, and Luxembourg. Your region has improved its on-time delivery performance for each of the past seven quarters. __(2)__

I am pleased to offer you a promotion to Director of European Operations. The position __(3)__ in Hamburg, Germany, I realize that relocating may be difficult for you, __(4)__ I certainly hope that you will take time to consider this opportunity. Please call me at your earliest convenience so that we can discuss any concerns you may have.

Thank you for being a part of the Unocity Shipping family.

Sincerely,

Xia Hsu, Director of Operations

Unocity Shipping, Inc.

From: Madeleine DeVries, Director of Operations

To: All Employees

Date: June 1

Re: Travel Policy

To help reduce __(1)__ , the officers have voted to change the company's travel policy. The revised policy will be __(2)__ on June 15. From that point forward, employees traveling within the country will be required to submit their travel requests to the accounting office no later than three weeks before the date of departure. __(3)__ .

__(4)__ exceptions to this policy will be decided on a case-by-case basis and must first be approved by the individual employee's supervisor.