Part 3: Questions 76 – 85.

Read the text and think of one word which best fits each gap.

FIRST CLASS SERVICE?

          Why do people travel first class? For the majority it is because they want more space, complimentary food and drink and above all to be treated (76) _{…………..…………}royalty. If we pay more (77) _{…………..…………}twice as much as standard class passengers we expect to receive impeccable service. It makes sense. We are (78) _{…………..…………}going to reach our destination any quicker so the difference can only be in the comfort and service we receive,  (79) _{…………..…………}will make our journey pleasanter. Unfortunately though it seems we are not always getting (80) _{…………..…………}money's worth.

          Most trains (81) _{…………..…………}planes can guarantee more space in first class although airlines and train services are sometimes unable to meet the expectations of (82) _{…………..…………}first class passengers in terms of complimentary refreshments and high quality service. Complimentary food and drink is often very disappointing and not quite as ‘unlimited’ as advertised. (83) _{…………..…………}least the economy traveller has some choice of what they buy from the trolley or buffet service. In (84) _{…………..…………}staff can be far from courteous. Mr Jones summed up his last first class trip to Europe as ‘unpleasant’. However, as a regular first class traveller he acknowledges that (85) _{…………..…………}they do get it right first class, travel can be a truly wonderful experience

What does the passage mainly discuss?