Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry?

A. Business processes are usually ensconced in an organization's culture

B. A business firm is a collection of business processes

C. Business processes influence the relationship between an organization and information technology

D. Business processes are typically unaffected by changes in information systems

E. Business processes are a collection of standard operating procedures.

A. Nike's use of technology to improve its product offerings

B. Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers

C. Blockbuster combining traditional video rental with online video rental

D. Amazon's use of the Internet to sell books

E. Walmart's order entry and inventory management system to coordinate with suppliers

A. Service

B. Operations

C. Inbound logistics

D. Technology

E. Sales and marketing

A. Sees the supply chain as the primary activity for adding value

B. Highlights specific activities in the business where competitive strategies can best be applied

C. Enables more effective product differentiation

D. Categorizes five related advantages for adding value to a firm's products or services

E. Categorizes four basic strategies a firm can use to enhance its value chain

A. False

B. True

A. Inbound logistics, operations, outbound logistics, sales and marketing, and service

B. Procurement, operations, technology, sales and marketing, and services

C. Organization infrastructure, human resources, technology, and procurement

D. Procurement, inbound logistics, operations, technology, and outbound logistics

E. Inbound logistics, operations, outbound logistics, technology, and service

A. True

B. False