The value chain model classifies all company activities as either primary or support activities.

A. Service

B. Operations

C. Inbound logistics

D. Technology

E. Sales and marketing

A. Nike's use of technology to improve its product offerings

B. Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers

C. Blockbuster combining traditional video rental with online video rental

D. Amazon's use of the Internet to sell books

E. Walmart's order entry and inventory management system to coordinate with suppliers

A. Allowing operational employees to interact with management

B. Fostering synergies among departments

C. Encouraging the sharing of knowledge across business units

D. Providing better reporting facilities

E. Creating educational opportunities for management

A. Provides entirely Internet-driven services or virtual products

B. Uses Internet technology to maintain a virtual storefront

C. Uses networks to link people, assets, and ideas

D. Is limited by traditional organizational boundaries

E. Uses Internet technology to maintain a networked community of users

A. Inbound logistics, operations, outbound logistics, sales and marketing, and service

B. Procurement, operations, technology, sales and marketing, and services

C. Organization infrastructure, human resources, technology, and procurement

D. Procurement, inbound logistics, operations, technology, and outbound logistics

E. Inbound logistics, operations, outbound logistics, technology, and service

D. GUESS and the fashion ecosystem

B. Nike and the athletic apparel ecosystem

C. Apple and the mobile platform ecosystem

D. Citibank and the ATM ecosystem

E. American Airlines and the computerized reservation ecosystem

A. Identify the business ecosystem the distributor is in

B. Set up a strategic transition

C. Implement a strategic transition to the new system

D. Perform a strategic systems analysis

E. Benchmark existing systems