Research has shown that a majority of firms are able to align their information technology with their business goals.

An efficient customer response system directly links consumer behavior to distribution, production, and supply chains.

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

Why does Amazon need to worry about competitors in online shopping?

The parts of an organization's infrastructure, human resources, technology, and procurement that make the delivery of the firm's products or services possible are known as ……….. activities.

A(n) …………….. is an activity for which a firm is a world-class leader.

In the value chain model, support activities are most directly related to the production and distribution of the firm's products and servic which create value for the customer.

Smart products are an example of the Internet of Things.