………. is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

An efficient customer response system directly links consumer behavior to distribution, production, and supply chains.

High product differentiation is a sign of a transparent marketplacE.

A(n) …………….. is an activity for which a firm is a world-class leader.

The use of Internet technologies allows companies to more easily sustain competitive advantagE.

Why does Amazon need to worry about competitors in online shopping?

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered: