The last two decades have seen enormous changes in the way people's lives are affected by IT. Twenty years ago, few people had (631) ________ to a computer while today most people use them at work, home or school and use of e-mail and the Internet is an everyday event.

    These developments have brought many benefits to our lives. E-mail makes communication much easier and more immediate. This has numerous benefits for business, commerce, and education. The World Wide Web means that information on every conceivable subject is now available to us. Clearly, for many people this has (632) ______and more convenient.

    However, not all the effects of the new technology have been (633)__________. Many people feel that the widespread use of e-mail is destroying traditional forms of communication such as letter writing, telephone and face-to-face conversation. With ever increasing use of information technology,  these negative elements are likely to increase in the future.

    In addition, the huge size of the Web means it is almost impossible to control and regulate. This has led to (634) _________. Yet perhaps the biggest threat to IT in years to come will be the computer virus -more sophisticated or more destructive strains are almost inevitable.

    In conclusion, developments in IT have brought many benefits, yet I believe (635) ______ in the future are likely to produce many negative effects that will need to be addressed very carefully.

Twenty years ago, few people had (631) ________ to a computer while today most people use them at work, home or school and use of e-mail and the Internet is an everyday event.