Mark the letter A, B, C, or D to indicate the word whose underlined part differs from that of the other three in pronunciation.

Mark the letter A, B, C, or D to indicate the correct arrangement of the sentences to make a meaningful letter/ paragraph.

Dear Sir or Madam,

a) Also, while some of the staff were professional, others appeared inattentive to the needs of guests.

b) First, upon arrival, I found the check-in process to be prolonged, despite having made a reservation well in advance.

c) Second, I was disappointed by the lack of proper attention to maintaining cleanliness. There were foul odours in my room and the beds were completely disorganised.

d) I believe we are in the right to ask for an explanation and I look forward to hearing from you soon regarding the action taken to address my concerns.

e) I am writing to express my disappointment regarding my recent stay at Azure Haven Hotel, from 17th to 20th July.

Yours faithfully,

Anna Jones.

a) I’m planning to visit her in France next year sometime. I hope I can.

b) Travelling certainly broadens the mind but it also broadens your circle of friends!

c) I’ve been travelling round Europe all summer, and it’s been an amazing first trip abroad!

d) Now that I’m back, we text each other all the time, mostly in English because my French is still a work in progress!

e) I’ve seen loads of fascinating places and made loads of new friends, like Giselle from France, who was also on holiday.

f) Meeting people from other countries has been such a rewarding experience—I’d love to have friends from all over the world!