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Question 96 - 100 refer to following paragraph:Passage 1:Advanced Financial244 Harbor Rd.Portland, MEJune 22, 2007Dear Mr. Benson,I have written to you several times over the past two months requesting an explanation on why you have failed to bring your account with us up-to-date.By ignoring these requests, you are damaging the excellent credit record you had previously maintained with our company. In addition, every month that you fail to pay your account, you receive a $25 late payment fee. As of the date of this letter, your account balance is $235.04Unless I hear from you within ten days, I will have no other choice but to turn your account over to a debt collection agency. I am sorry that we must take such drastic action but I am afraid you leave us no choice. You can preserve your credit rating by sending us a check for the amount stated above.Sincerely,Ross GunterDirector of Accounting,Advanced Financial************Passage 2:Advanced Financial244 Harbor Rd.Portland, MEJuly 8, 2007Dear Mr. Benson,
Thank you for your letter. You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will help resolve our recent error. It has taken a lot of time to find out what happened, so please accept our apologies for the delay in this response.A thorough look at our records revealed that we did receive your April payment on time, as you stated in your letter of June 25. However, it was credited to an account which bears a similar name to yours. Therefore, we began sending you our standard notices requesting payment, in keeping with our routine policy.I am sorry for all the distress we have caused you. You have been a valued customer of ours for a long time and we appreciate your understanding. To express our sincerest apologies, we would like to send you a $175 gift certificate to The Wilson Spa and Massage CenterSincerely,Ross GunterDirector of Accounting,Advanced Financial
96. What can be inferred about Mr. Benson?
Question 91 - 95 refer to following paragraph:Passage 1:INTERDEPARTMENTAL JOB POSTINGTitle: HUMAN RESOURCES MANAGERDepartment: Human ResourcesReports to: Human Resources DirectorThe Human Resources department is moving from its former location at our Wilmington location to our new facility in Arkansas. This will enable us to expand, necessitating the hiring of additional staff. In order to oversee the training of these new staff and the successful transition to our new location, we are seeking a highly organized, energetic individual to lead part of the expanded Human Resources team. We feel it is important to hire someone with connections and experience in the company, so we are initially only accepting applications from current staff, regardless of department.Minimum Qualifications:Education and Training: A master’s degree in information management or business administration.Work Experience:Ten years of experience in the field (at least two years with our company)Proven track-record of management and budgetary responsibilitiesEffective supervision of staffSkills and Abilities:Proven record of accomplishment of outstanding management and supervisory skills, including the ability to train, direct, and motivate staffSalary: Commensurate with experienceApplication Deadline: Open until filled**********Passage 2:To: g.blake@warner_hr.comFrom: Christina.appleby@quickmail.comRe: HR Manager PositionAttachments: Christina_Appleby_resume2007.docDear Mr. Blake,I’m not sure if you remember me. We met at the company Christmas party last year. My name is Christina Appleby, and I work in the information systems department. My manager, Chris Knowles, recently informed me of a position that is opening in the Human Resources department for an HR manager and suggested that I apply for it.I have attached my resume for you to look at, and I think you will find that my background is what you are looking for. As you will see, I’ve been working in this industry for more than twelve years, the past five of which I’ve been with this company. I hold an MBA from Sloan MIT. The team that I’ve been in charge of has consistently produced results on schedule, and I feel this demonstrates my ability to manage and motivate others.I understand that the position would involve relocating, but this would be fine. My husband is actually considering a job in the same area as it so happens.I’d be very pleased to meet with you to discuss my suitability for this position. Thank you for your consideration.91. Why does Ms. Appleby say she would like to relocate?
Question 86 - 90 refer to following paragraph:Passage 1:Hours of workAll employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time.If you are absent from work for three consecutive working days for reasons of illness, a doctor’s statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor’s verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted.If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a note in your record stating “voluntarily quit without notice”.**********Passage 2:March 11 , 2005Dear Mr. Witherspoon,I’m writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manger. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normalhuman error.I was very ill from February 20 to 24 , and I took those days off work to recover. I did not go to the doctor as it was just a case of food poisoning, and all I really needed was bed rest. I did, however, call each day to tell my manager. When I returned to work, she asked me for a doctor’s note, and I told her I couldn’t produce one. That was the last I heard about it until payday when I noticed that my pay was short. Iasked my manager about it, and she told me that I wasn’t being paid for the days I was home sick from work. That’s when she told me about the policy. And when I complained, she insisted I bring it up with you.Needless to say, I’m very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I’m sorry to say that I had no idea about this policy about having to hand in a doctor’s note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my situation.Yours sincerely,Brenda Wilson86. Who is Mr. Witherspoon most likely?
Question 83 - 85 refer to following paragraph:May 19Customer Services OfficeWorld Travel Limited25 Cramden RoadLondonTo whom it may concern:I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a light to Amsterdam, and the young man who was helping me – James Strathcona was his name – tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish to fly with another airline.I look forward to hearing from you soon, and I very much appreciate your help.Yours faithfully,Edith Smallwood83. Why did Ms. Smallwood go to see a repairman?