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Listen to a woman, phoning to the holiday company. Fill in each blank space with no more than two words or numbers for each answer. COMPLAINT RECORD FORM Holiday booked in name of:        First name: Andrew Last name: (7) ………………………….   Address:                                      Flat 4                                                     Beaconsfield House                                                     Winchester 6024ER Daytime telephone number:        (8) …………………………. Booking reference:                     (9) …………………………. Special offer?                              Yes, from (10) ………………………….company Insurance?                                  Yes, has (11) ………………………….Policy Type of holiday booked:             (12) ………………………….Break Date holiday commenced:           (13) …………………………. Details of complaint:                   • no (14) ………………………….at station                                                     • a (15) ………………………….was missing

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Listen to the recording twice. Complete the form the form below. Write no more than two words or a number for each answer. Dubai Palm Apartments                     Enquiry taken by:              Amanda                     Name:                               (7) Leo ……………………………….                     Address:                            (8) 37 ………………………………. Vienna                     Telephone number:            (9) ……………………………….                     Number of people:             four                     Starting date:                     (10) ……………………………….                     Length of stay:                  (11) ……………………………….                     Price per day:                     (12) ………………………………. Euros                     Other requirements:                                                              - fully equipped (13) ……………………………….                                                              - view of the sea                                                              - air conditioning must be (14) ……………………………….                                                              - (15) a ………………………………. for car

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